An AI Transformation Office and change portfolio at Sber

Scope and contribution

Established an AI Transformation Office within Sber's Sales Network business unit, connecting AI investment with commercial performance and operating efficiency.

• Defined the AI strategy and portfolio across branches, ATMs, field service and payroll-related products.
• Owned portfolio financial planning, forecasting and plan-versus-actual reviews.
• Led prioritization and execution across business, product, data science, engineering, Finance and Risk.
• Worked with Finance and Risk to develop methods for validating the financial impact of AI solutions.
• Advanced use cases spanning demand forecasting, ATM logistics, field-force routing, computer vision and speech analytics.

The portfolio contributed to revenue growth and lower recurring operating costs through changes to products and business processes.